Question by viviana: what do you think of this resume?
This is serious… i am 27 years old, i’ll give you a bit of my resume so you can tell me if this is good enough to apply for general manager asistant positions in a company… or it is not so good. i deleted somo information for private reason but it is almost like this:
•Education
Recently studying first year of Law School. at XXXXXXX University
Bachelor Degree in English as a Second Language. at XXXXXX University
•Languages & Skills
Full English and Spanish (grammatically and conversationally)
Proficient in the use of Microsoft Office Applications (Word, Excel, Outlook, etc) and SAP.
•Training
Managing Classified Documents and Information
Costumer Service (Sykes)
Soft Skills Training
Financial Knowledge
Self Development: Positively Influencing Others
Negotiating (Harvard Mentor)
Managing Crises (Harvard Mentor)
Team/ Independent work
Running a Meeting (Harvard Mentor)
Writing for Business (Harvard Mentor)
Making a Presentation(Harvard Mentor)
Team Participation: Teamwork Fundamentals (Harvard Mentor)
Six Thinking Hats Training
Achieving Success Without Authority: Focusing on Results
Metrics Accomplishment
Telephone Skills Training (Telephone Doctor)
Costa Rican Legal knowledge. (commercial)
Reading Strategies & Grammar. McGraw Hill.
Customer Satisfaction, Connection and Service (Sykes)
Putting Customer First
Standards of Business Conducts
Standards of Personal Conducts
Data Privacy
Money Laundry
•Experience
2008- Today. Managing Partner Assistant- Legal Assistance.at XXXXXXX
Functions: Legal and administrative duties such as: deeds, minutes draft, and personnel coordination, meeting coordination, petty cash, agenda, interpreter and translator, (legal, administrative and accounting document translations). Attention to English- language customers on legal and administrative dealings, including USA Company owners. Commercial and legal interpreter in high-level meetings. Efficient and effective problems resolution. Contact and dealings with Consulates in Europe, USA, Canada and Australia, bank account openings, external accounting firm contact, Government and non government dealings.etc.
2008 Contract administrator, Commercial Accounts. Hewlett-Packard Company.
Functions: Input project information into online system, generate recurring resource usage reports from, research, Interface with client regarding specific project tracking reporting and system updates. Document and maintain project tracking processes and procedures. Support requirements management and change management processes. Support business cycle, including proposals, feasibility studies, and implementations. Perform administrative support roles for the account team.
2007- HP Education Costumer Support Coordinator. Hewlett-Packard Company
Functions: Provide phone, email and chat based customer support to website clients, Support website content production process by gathering, updating, editing and validating web content. Support Partner Managers on various account management tasks including management of account information. Special projects. Work closely with Merchandising, Partner Management and Marketing teams.
2005-2007 Costumer Service Representative at SYKES
Functions: Handle customer’s problems arising from credit card activation / re-activation. Sell supported product. First line voice customer service. Inbound calls. Receive transactions from clients regarding customer service or related needs based upon the scope of support provided by contract to Sykes’ clients and ensure that all communication with customer is within the guidelines of the client. Translator/ Interpreter for non English customer or non Spanish customer. Credit Supervisor
2004-2005 English Teacher. at XXXXXX
Functions: Provide best interactive training for kids, teenagers and adults. Prepare material and day to day activities to keep and increase classroom motivation and English knowledge. Class planning and evaluations.
2001-2003 Manager Assistant. at XXXXXXX
Functions: Legal and administrative and personal assistance duties such as deeds draft, personnel coordination.
Best answer:
Answer by G A
Your education section should state the year in which any degrees were formally received.
The Training section seems superfluous to me. These are skills you should highlight in your Experience section. You don’t need a separate section for that unless you have additional skills which you have not used on the job but still wish to highlight for a potential employer. Keep in mind that a resume should not be a novel. It should be a concise list of the jobs you have performed and the skills you used to perform those jobs and other skills you may have.
Your Training section also seems to include a variety of jobs which you did not highlight in your Experience section. I’m not sure why you put them under Training instead of under Experience, unless your training led to a formal certification, in which case it would go in the Education section.
Because you have a lot of work experience, your Education section should come after your Experience section. The employer cares more about your prior work history than your education. Your education is important, but it does not show how well you might perform on an actual job, so put that after your work experience.
One thing you don’t have here is a reference list. This is not required on a resume, and in fact, probably should not be included with a resume these days, but you should prepare a separate document with reference information available. Any potential employer requesting this should receive it, but those not requesting it do not need it.
I hope this helps. Good luck!
What do you think? Answer below!